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Google makes Contact Center AI generally available

executive guide What is AI? Everything you need to know about Artificial Intelligence A guide to artificial intelligence, from machine learning and general AI to neural networks. Read More Google Cloud on Thursday announced the general availability of Contact Center AI. The contact center software enables businesses to deploy virtual agents for basic customer interactions, and it offers an “agent… Read more →

The future of Linux desktop application delivery is Flatpak and Snap

Linus Torvalds has no problem with Microsoft ZDNet’s Steven J. Vaughan-Nichols talks with Karen Roby about why no company can ever rule Linux. Read more: https://zd.net/31dQTiV Once upon a time, GNOME and KDE got along like cats and dogs. That was then. This is now. At Linux Application Summit (LAS) in Barcelona, the two, along with other desktop developers, came… Read more →

Adobe brings CDP platform into GA, adds data governance to Experience Platform

Adobe on Thursday announced a series of enhancements to its Experience Platform, including new data governance capabilities and new tools to create more personalized customer experiences. Adobe is also bringing its customer data platform, a part of the Experience Platform, into general availability.  Though relatively new, the customer data platform (CDP) market is a crowded, competitive space. Adobe, Oracle, Salesforce… Read more →

macOS Catalina warning: Don’t upgrade if you rely on a Drobo 8D

Why Catalina is one of macOS’ most impressive updates Even in its current beta form, Catalina looks like one of the most impressive updates that macOS has received in recent years. Read more: https://zd.net/2JaEned November 14 Update: We originally published this article on October 10. Since then, we’ve gotten a statement from Rod Harrison, VP of Engineering at StorCentric, parent company… Read more →

Best Walmart Black Friday 2019 deals

(Image: Getty Images/iStockphoto) Black Friday Business Bargain Hunter’s top picks The very best Black Friday deals and sales. Read More Walmart somehow kept the most anticipated Black Friday ad under wraps for as long as possible, but it’s finally here.  Also: Check out CNET for even more Black Friday deals Though the retailing Goliath is best known for its low prices… Read more →

Windows & Linux get options to disable Intel TSX to prevent Zombieload v2 attacks

Intel® Xeon® Platinum Processor 8253, 8256, 8260, 8260L, 8260M, 8260Y, 8268, 8270, 8276, 8276L, 8276M, 8280, 8280L, 8280M, 9220, 9221, 9222, 9242, 9282 Intel® Xeon® Gold Processor 5215, 5215L, 5215M, 5215R, 5217, 5218, 5218B, 5218N, 5218T, 5220, 5220R, 5220S, 5220T, 5222, 6222V, 6226, 6230, 6230N, 6230T, 6234, 6238, 6238L, 6238M, 6238T, 6240, 6240L, 6240M, 6240Y, 6242, 6244, 6246, 6248, 6252,… Read more →

When will you get the next version of Windows 10? Here’s how to take control

Here’s how to take control of Windows 10 feature updates Don’t want to be surprised by unexpected upgrades? Ed Bott explains the three strategies you can use. Read more: https://zd.net/2mhWJ4l The single biggest complaint I hear about Windows 10 involves the disruptive potential of feature updates. Unlike the monthly cumulative updates that arrive on the second Tuesday of each month… Read more →

IBM, The Weather Company launch GRAF weather forecasting system globally

IBM GRAF forecasts of a monsoon.  IBM IBM and its The Weather Company said it is launching its advanced weather forecasting system globally. IBM GRAF, or Global High-Resolution Atmospheric Forecasting System, runs on a supercomputer powered by IBM Power System and can provide detailed forecasts globally. The US, Japan and some countries in Western Europe have had precision forecasting, but… Read more →

Salesforce pledges to use Microsoft Azure to power its Marketing Cloud

Credit: ZDNet Salesforce has pledged to use Microsoft’s Azure as its public cloud provider for the Salesforce Marketing Cloud, the two companies said on November 14. Salesforce already has deals in place to use Amazon’s AWS and the Google Cloud. The Azure announcement comes days before the kick-off of Salesforce’s annual Dreamforce conference next week. In addition to commiting to… Read more →

Buy Motorola’s foldable Razr? Here’s some advice

Foldable phones: Full of potential or just plain foolish? TechRepublic’s Karen Roby sits down with ZDNet’s Jason Cipriani and Jason Perlow to explore the future of foldable devices and the smartphone industry. View the latest round of Jason vs. Jason. Motorola Razr is the closest thing to a workable, real-world foldable device with pre-orders starting Dec. 26. Should you consider… Read more →

Iranian hacking group built its own VPN network

One of Iran’s elite state-sponsored hacking groups has built and has been operating its own private network of VPN nodes, which they’ve using to connect to hacking infrastructure, perform reconnaissance on future targets, and even casual web browsing, according to research published today by cyber-security firm Trend Micro. The group, tracked in cyber-security circles under the codename of APT33, is,… Read more →

Iranian hacking group built its own VPN network

One of Iran’s elite state-sponsored hacking groups has built and has been operating its own private network of VPN nodes, which they’ve using to connect to hacking infrastructure, perform reconnaissance on future targets, and even casual web browsing, according to research published today by cyber-security firm Trend Micro. The group, tracked in cyber-security circles under the codename of APT33, is,… Read more →