Rimini Street launches application management services for SAP

Rimini Street said it is expanding into higher level support services with the global availability of application management services for SAP enterprise software.

The move upstream in support provides a potential growth avenue for Rimini. Typically, Rimini has offered third party support for lower level licenses. Now Rimini Street can run SAP systems for enterprises.

Rimini’s application management services for SAP include the following:

  • Operational support with integrated incident resolution;
  • Case management;
  • Root cause analysis for ongoing operations;
  • Systems administration;
  • SAP Basis support;
  • Systems health monitoring with analytics;
  • Preventative system recommendations;
  • Enhanced support for complex SAP environments.

By moving upstream in support, Rimini can capture more of the maintenance revenue pie. Rimini has nearly 1,900 clients and if the company can upsell some of them to higher level services it can maintain growth.

The applications management services market is estimated to be between $82 billion to $90 billion.

Rimini’s application management services will include an engagement manager, primary support engineer, enterprise account manager to work with customers.  

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Rimini Street launches application management services for SAP
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