Archives by date

You are browsing the site archives by date.

What Google is learning about user experience

User experience and customer experience are no longer poles apart — these days, they are one in the same. Delivering information and services to all people who touch the enterprise — be they customers, employees and partners — is as much an art as it is a science. Photo: Joe McKendrick To the folks at Google (and YouTube), delivering superior… Read more →

Password manager maker Keeper hit by another security snafu

(Image: supplied) Keeper, an embattled password manager maker currently suing a news reporter for defamation, left a server hosting the company’s installer files exposed with full permissions, allowing anyone to access and replace files with malicious content, a security researcher told ZDNet. Lawsuits threaten infosec research — just when we need it most Security researchers and reporters both have targets… Read more →