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The ultimate technology success metric: owning the customer relationship

Organizations adopting technologies simply to achieve greater efficiency and cost savings have a very limited view of the world. The disruptors in today’s markets don’t see technology as just a way to achieve more efficient processes, they’ve learned to turn their markets upside down to seize ownership of the customer relationship. Photo: Joe McKendrick That’s the word from Wolfram Jost,… Read more →

Uber ignores security bug that makes its two-factor authentication useless

(Image: file photo) Uber has ignored a security bug that can allow an attacker to hack into user accounts by bypassing two-factor authentication because the ride sharing company says the flaw “isn’t a particularly severe” issue. Two-factor authentication (2FA) is a vital part of protecting online accounts. It adds a second layer of security on top of your username and… Read more →